Refund policy

This policy describes the refund procedure for the "Plus" subscription in the Kakadu AI application and is an integral part of the Subscription Terms (https://kakadu-ai.ru/en/legal/terms).

1. General

The procedure described in Sections 2 and 3 applies only to a subscription paid by bank card directly through Kakadu AI. For a subscription purchased through the App Store or Google Play, Section 4 applies.

2. Refund Within 30 Days

Within 30 (thirty) calendar days from the date the payment was charged, the User may request a refund.

If the Service was not actually used during this period, the User receives a full refund of the amount paid.

The Service is considered to have been used if, after the subscription was paid for, at least one of the following events occurred:

• at least one request was sent to the AI assistant
• at least one file was uploaded to storage
• a login to the app occurred more than once (not counting the moment of payment itself)
• a member was added to the family group

If the Service was used, the Company refunds the amount paid minus the cost of the days during which the User had access to the paid features. The cost of one day of use is calculated as the cost of the paid subscription period divided by the number of days in that period. The number of days deducted is determined based on the date of payment and the date the User requests the refund.

The Company checks only the basic account activity indicators listed above and does not request any further explanation from the User.

3. After 30 Days Have Passed

After 30 days from the date of payment, refunds are not issued. If auto-renewal is cancelled, access to paid features is retained until the end of the already-paid period; funds for the unused part of the period are not refunded.

4. Payment Through the Apple App Store and Google Play

If the subscription was purchased and paid for through the App Store or Google Play, refunds are issued exclusively by Apple and Google, in accordance with their own policies. The Company has no technical ability to issue such a refund directly and can only help the User submit a request.

Where to contact directly:

• Apple: reportaproblem.apple.com
• Google Play: support.google.com/googleplay/answer/15574897

5. How to Submit a Refund Request (Card Payment)

The request is sent to KakaduAi@yandex.ru or through the support chat in the app, "Support" section. The request must include a receipt confirming successful payment, the last 4 digits of the card used for payment, and the email address to which the refund confirmation should be sent.

6. Review Timeframes

The request is reviewed within 10 business days of receipt. If the decision is positive, the funds are returned within 10 banking days from the date of approval; the exact crediting time depends on the User's bank.

7. Company Details

• KAKADU BEZOPASNYE TEKHNOLOGII LLC
• TIN (INN) 3804123520, Primary State Registration Number (OGRN) 1253800018911
• Registered address: 665729, Irkutsk Region, Bratsk Urban Okrug, Bratsk, Tsentralny microdistrict, Sovetskaya St., 20, apt. 41
• Support email: KakaduAi@yandex.ru

8. Document Version

• Effective date: 28.07.2026
• Document version: 2026-07-28