User agreement

This User Agreement (hereinafter the "Agreement") sets out the procedure and terms for using the Kakadu AI service, published on the Internet at: https://kakadu-ai.ru/en/legal/user-agreement, and also available through mobile applications and other digital interfaces of the Administrator.

Using the Service in any way means the User fully and unconditionally accepts the terms of this Agreement. If the User does not agree with the terms of the Agreement, in whole or in part, they must stop using the Service.

1. General Provisions and Definitions

Unless the text of the Agreement clearly indicates otherwise, the terms below have the following meaning:

• Administrator — Limited Liability Company "KAKADU BEZOPASNYE TEKHNOLOGII," Primary State Registration Number (OGRN) 1253800018911, TIN (INN) 3804123520, Tax Registration Reason Code (KPP) 380401001, registered address: 665729, Irkutsk Region, Bratsk Urban Okrug, Bratsk, Tsentralny microdistrict, Sovetskaya St., 20, apt. 41.
• Service / Site — the Kakadu AI software and hardware complex, including the website, mobile application, web version, application programming interfaces, databases, design, content, and other elements available to the User over the Internet.
• User — an individual who accesses the Service and uses its features.
• Account — the personalized part of the Service the User gains access to after authorization, through which they can manage documents, their subscription, settings, and other features.
• Authentication Data — the information required to log in to the Account, including the User's mobile phone number and the one-time confirmation code sent by SMS or another supported means of communication.
• Content — any text, graphic, audiovisual, or other materials published within the Service.
• User Content — documents, images, texts, scans, recognition results, comments, messages, and other materials that the User uploads, creates, stores, modifies, transfers, or otherwise uses within the Service.
• Subscription — the provision to the User, for a fee, of access to certain expanded features of the Service for a limited period, under the terms of the corresponding plan.
• Family Subscription — a mode of using the Subscription in which the Subscription Owner provides access to its features to Family Members, in the manner established by Section 5 of this Agreement.

All other terms are interpreted in accordance with the legislation of the Russian Federation and standard business practice.

2. Subject of the Agreement

2.1. Under this Agreement, the Administrator grants the User the right to use the Service within its functional scope and on the terms defined by this Agreement, the Privacy Policy, and other documents published on the Site.

2.2. The Service is intended for: processing the User's requests through the AI assistant and providing the responses and other results it generates, within the daily limit set by the plan; scanning documents; storing documents and files in the cloud; editing documents; exporting and transferring files; sharing certain materials, including within a family subscription, where such functionality is provided; and other features available in the relevant version of the Service.

2.3. The Service is provided on an "as is" basis. This means the Administrator provides access to the Service in its existing state and does not guarantee that the Service will fully meet each User's individual expectations.

2.4. The User is deemed to have joined this Agreement under Article 438 of the Civil Code of the Russian Federation from the moment they begin using the Service, including, but not limited to: opening the website or application; registering or logging in; uploading, scanning, creating, editing, or storing documents; purchasing a subscription; sending messages through contact forms or support; or any other use of the Service's features.

2.5. By using the Service, the User confirms that, before starting to use it, they fully reviewed the terms of this Agreement, understand them, and accept them without any exceptions or limitations.

2.6. Responses and other results generated by the AI assistant are produced automatically based on artificial intelligence models and may contain inaccuracies or errors. The Administrator does not guarantee the accuracy, completeness, or suitability of such results for the User's specific purposes; the final decision on whether to use the AI assistant's results rests with the User.

3. Registration and Account

3.1. To use the full functionality of the Service, the User may need to register and create an Account.

3.2. Registration and login to the Service are performed using the User's mobile phone number, confirmed by a one-time code sent by SMS or another similar means of communication.

3.3. The User agrees to provide accurate information and keep it up to date.

3.4. The User is solely responsible for safeguarding the means of accessing their account and for all actions performed through their Account.

3.5. If access to the Account is lost, or if login credentials are suspected to be compromised or accessed without authorization, the User must notify the Administrator immediately.

3.6. The Administrator may restrict, suspend, or terminate access to the Account if the User violates this Agreement, the requirements of the law, or if there is reasonable suspicion of unlawful use of the Service.

4. Age and Legal Capacity of the User

4.1. The Service has a content age rating of 16+.

4.2. A paid subscription may be purchased, and payments made, only by a legally capable individual who has reached 18 (eighteen) years of age.

4.3. A minor User may use the free features of the Service on equal terms with adult Users. A minor User may purchase a paid subscription only with the consent of their legal representatives (parents, adoptive parents, or guardians), in accordance with Article 26 of the Civil Code of the Russian Federation.

4.4. If a paid subscription was purchased by a minor User independently, without the consent of legal representatives, the legal representative may contact the Administrator's support to cancel the subscription and request a refund, in the manner provided for by Articles 26 and 175 of the Civil Code of the Russian Federation.

5. Subscription, Plans, and Payment

5.1. Free access to the Service is provided to all Users indefinitely and includes: up to 10 AI assistant requests per day; 1 GB of cloud storage; up to 5 devices per account; up to 5 people in a family group; Kids Mode, which restricts access to materials intended for adults.

5.2. As of the publication date of this Agreement, the Service offers a paid "Plus" plan for 1,990 rubles per month with automatic renewal. The "Plus" plan provides: a significantly increased daily limit of AI assistant requests; cloud storage with no stated limit; up to 5 people on a single subscription ("family"), including the Owner; up to 5 devices; Kids Mode, which restricts access to materials intended for adults.

5.3. The Administrator may change the plan price, the scope of services, limits, and features at any time. The new price applies to new purchases and renewals made after it is introduced, unless otherwise provided by applicable law, the terms of a specific payment platform, or Section 5.4 of this Agreement.

5.4. For a User who has already purchased a subscription at the price in effect at the time of payment, that price is retained for subsequent renewals until the User agrees to a new price. If the Administrator decides to move existing subscribers to a new price, it will notify them at least 30 (thirty) calendar days before the new price takes effect, via a push notification and an in-app notice. This clause applies to payment made by bank card; for subscriptions purchased through the Apple App Store or Google Play, the procedure and timing of price-increase notices are determined by the rules of the respective platform.

5.5. Payment for the subscription may be made in one of the following ways: by bank card, through the payment tool available on the Site; through the Apple App Store, as an in-app purchase; or through Google Play.

5.6. The charge for renewing the subscription is made automatically on the date the paid period ends, unless the User has cancelled auto-renewal in advance.

5.7. Cancelling auto-renewal depends on the payment method: for payment by bank card, the User cancels the subscription in the Service's interface; for payment through the Apple App Store — only by the User themselves, in their Apple ID settings; for payment through Google Play — only by the User themselves, in their Google Play settings. The Administrator has no technical ability to cancel a subscription or issue a refund for purchases made through the Apple App Store or Google Play — these actions are performed, respectively, by Apple and Google.

5.8. If a bank card charge for renewing the subscription is not successful, paid access is retained for a further 3 (three) calendar days, during which the Administrator makes repeated attempts to process the charge. If the charge is not successful within this period, paid access ends.

5.9. Family Subscription. The subscription is paid for by a single User (the "Subscription Owner"). The Owner may invite up to 4 (four) additional people ("Family Members"), who together with the Owner form a group of no more than 5 people and receive access to the "Plus" plan's features at no cost of their own. Family Members may not manage the Owner's subscription, change the payment method, or cancel it. If the Owner does not renew the subscription, paid access ends simultaneously for the Owner and all Family Members.

5.10. Pausing Your Own Subscription. If a User paying for a subscription by bank card joins another Owner's family subscription, their own subscription is paused: charges under it stop, and the unused paid days are not forfeited and are added to their subscription when they leave the family group. This clause does not apply to subscriptions purchased through the Apple App Store or Google Play — the rules of those platforms do not allow a subscription to be paused in this way.

5.11. Early Renewal. For payment by bank card, the User may pay for the next subscription period in advance, without waiting for automatic renewal; the paid days accumulate, up to a maximum of 12 (twelve) months ahead. For subscriptions purchased through the Apple App Store or Google Play, early renewal is carried out in the manner provided by the respective platform.

5.12. Data After the Subscription Ends. After the paid period ends, the User's previously uploaded documents and files are not deleted and remain available for viewing. Only uploading new files beyond the volume available on the free plan is restricted.

5.13. Refunds are issued in accordance with the separate Kakadu AI Refund Policy, available at: https://kakadu-ai.ru/en/legal/refund-policy.

6. Rights and Obligations of the Administrator

6.1. The Administrator has the right to: determine the structure, appearance, content, and functionality of the Service; change, supplement, update, or remove individual features of the Service; suspend the Service, in whole or in part, for preventive, technical, or other work; request information from the User necessary to review requests and resolve disputes; restrict access to the Service if the User violates the terms of the Agreement; and send the User service, technical, and other notices related to use of the Service.

6.2. The Administrator agrees to: make reasonable efforts to keep the Service operational; take measures to protect User data within the limits provided by law, the Service's architecture, and available technical means; review User requests within a reasonable time; and make the current version of this Agreement publicly available.

7. Rights and Obligations of the User

7.1. The User agrees to: use the Service only in lawful ways; not upload, store, transfer, or distribute through the Service materials that violate the legislation of the Russian Federation, the rights of third parties, or standards of morality and decency; not use the Service to store or distribute malicious software, spam, phishing materials, forged documents, prohibited information, or other unlawful materials; not take any action that could disrupt the normal operation of the Service, its software, servers, networks, or related components; not attempt to gain unauthorized access to other Users' data, the Service's internal infrastructure, source code, administrative sections, or other restricted parts of the system; independently maintain the confidentiality of the means of accessing their Account; and review the current version of the Agreement each time they make substantial use of the Service.

7.2. The User has the right to: use the Service within its available functionality; purchase, renew, and cancel the subscription in the manner provided; contact support; and delete their Account and their data, unless otherwise required by law.

8. User Content

8.1. The User independently decides which documents and materials they upload or otherwise process within the Service.

8.2. The User warrants that they hold all the rights, permissions, and lawful grounds necessary to upload, store, process, transfer, and otherwise use their content within the Service.

8.3. The User bears full responsibility for the lawfulness of the content of documents and other materials they place within the Service.

8.4. The Administrator is not obligated to review User content in advance and is not responsible for its content, lawfulness, accuracy, or suitability for the User's purposes.

8.5. Upon receiving a complaint, an order, a request from an authorized body, or upon detecting signs of a legal violation, the Administrator may restrict access to, or remove, the relevant content without prior notice to the User, if necessary to comply with the law or protect its rights and legitimate interests.

9. Intellectual Property

9.1. All rights to the Service, its software, design, interfaces, databases, logos, trademarks, texts, graphics, and other elements belong to the Administrator or are used on lawful grounds.

9.2. The User is not granted any exclusive rights to the Service or its individual elements, except for a limited right to use the Service for its intended purpose.

9.3. Without the Administrator's prior written consent, the User may not copy, reproduce, distribute, rework, modify, decompile, extract the source code of, or otherwise use elements of the Service beyond the scope of its ordinary use.

10. Limitation of the Administrator's Liability

10.1. The Service is provided on an "as is" basis. The Administrator does not guarantee: that the Service will meet all of the User's individual expectations; that the Service will operate without interruption, continuously, and entirely free of errors; that any file, document, or other information will not be lost due to circumstances beyond the Administrator's control; or that any results of using the Service will be accurate, complete, and suitable for the User's specific purpose.

10.2. The Administrator is not liable for: disruptions in the Service caused by the actions of telecom operators, hosting providers, payment systems, device manufacturers, the Apple and Google platforms, third-party software, or other external factors; the inability to use the Service due to reasons related to the User's device, browser, operating system, or internet connection; loss of access to the Account through the User's own fault; the content, lawfulness, and consequences of using User content; or losses, lost profits, data loss, reputational harm, and other adverse consequences, unless otherwise expressly provided by the legislation of the Russian Federation.

10.3. Nothing in this Agreement limits the Administrator's liability in cases where such a limitation is expressly prohibited by applicable law.

11. Third-Party Resources and Services

11.1. While using the Service, the User may interact with third-party resources and services, including Apple, Google, and other platforms, providers, or tools.

11.2. The Administrator is not responsible for the content, availability, terms of use, security measures, or data-processing rules of third-party resources.

11.3. The User is solely responsible for reviewing the terms of use and privacy policies of such third parties before starting to use their services.

12. Personal Data

12.1. Processing of Users' personal data by the Administrator is carried out in accordance with the Kakadu AI Privacy Policy, available at: https://kakadu-ai.ru/en/legal/privacy-policy.

12.2. By using the Service, the User confirms that they have reviewed the Privacy Policy and understand how their data is processed.

12.3. If the User provides the personal data of third parties through the Service, they confirm that they have lawful grounds for doing so and bear sole responsibility for the lawfulness of such actions.

13. Changes to the Terms and Termination of the Agreement

13.1. The Administrator may unilaterally amend this Agreement by publishing a new version on the Internet at: https://kakadu-ai.ru/en/legal/user-agreement. Previous versions of the Agreement are archived at separate addresses and remain available for review.

13.2. A new version of the Agreement takes effect from the moment it is published, unless otherwise stated in the text of the new version.

13.3. Continued use of the Service after a new version of the Agreement is published means the User agrees to the changes made.

13.4. The User may stop using the Service at any time. If the User has an Account, they may send the Administrator a notice of termination of the Agreement and deletion of their account to KakaduAi@yandex.ru or through the support chat in the app.

13.5. The Administrator may terminate or restrict the User's access to the Service if the User violates the terms of this Agreement, the legislation of the Russian Federation, or on other grounds provided for by law.

14. Governing Law and Dispute Resolution

14.1. This Agreement is governed by the laws of the Russian Federation.

14.2. Any disputes and disagreements arising from this Agreement or in connection with it shall be resolved through negotiation. The User may send a complaint in any form to KakaduAi@yandex.ru or through the support chat in the app. The response time for a complaint is 30 days from the date of its receipt.

14.3. If a dispute cannot be resolved through negotiation, it shall be submitted to a court in the manner established by the legislation of the Russian Federation, taking into account the consumer User's right to choose the court in accordance with the Law of the Russian Federation "On Protection of Consumer Rights."

15. Administrator Information